Each AI agent conversation now has its own Thinking Level control, letting you choose how much reasoning the agent applies before responding — from Off (direct answers, no reasoning) to High (deep reasoning, slowest). Au
Permission group details now include a dedicated Members tab showing exactly which users belong to each group. You can browse groups by plugin Core, Frontline, Operation and open any group to see the full member list wit
The call widget now shows your live phone line status — Online, Paused, or Off — right at the top of the dialer, so agents can confirm their line is actually connected before placing a call instead of finding out mid-dia
Ticket reports now break tickets down by priority (Minor, Medium, High, Critical), status (new, open, in progress, resolved, closed, cancelled), and date — giving teams a clearer view of ticket volume and severity over t
Bot health is now visible at a glance — Healthy, Needs repair, or Syncing — with a one-click Repair action per bot. Integrations automatically re-authenticate as part of the repair flow, cutting down on manual reconnect
Call reports have been fully redesigned with a new overview UI, proper pagination, and chart data limits that keep the page fast even with large datasets. The default date range is now set to the last 3 months for a more